Pip & Nut: FAQs

General

Who is Pip?

Pip is the founder of Pip & Nut and she is completely obsessed with nut butter. You can read all about her journey and how she started the business in the About Us section.

What is nut butter and how do I eat it?

Nut butter is a spread made from nuts that are gently roasted and blitzed up until they become smooth and silky - perfect for spreading on toast or spooning straight from the jar. Peanut butter is the most well-known type of nut butter, but now you can find nut butters made from all sorts of different nuts. Here at Pip & Nut we make both peanut and almond butters. The plain flavours (smooth or crunchy) are made from only nuts and a pinch of sea salt to bring out the flavour. We also add other natural ingredients to our peanut and almond butters to create our (very tasty) blended flavours, such as Maple Peanut or Coconut Almond.

And when it comes to how to eat it, where do we begin?! We love everything from spooning it straight out of the jar to swirling it on top of porridge or into a stir fry. Check out our recipe section for more inspiration. Our nut butter cups are perfect for a sweet treat on-the-go, or on the sofa after dinner (our personal favourite).

I want to work for Pip & Nut! How can I apply?

We're so pleased you'd like to join the team! You can see our current vacancies on our Team page and we recommend following us on LinkedIn to stay informed about any new roles.

Work experience and internships: unfortunately we are currently unable to offer work experience. We are sometimes on the look out for superstar interns to join the team for a few months. These positions will also be advertised on the Team and LinkedIn pages - so keep a beady eye on those!

Product

What is the allergen information for your products?

Please always refer to the allergy advice on the label before consuming anything.

Almond Butters: not suitable for tree nut allergy sufferers. As of March 2018, all of our Almond Butters have been produced in a peanut-free factory. Whilst our Almond Butter factory can ensure that no peanuts are present on site, they can't guarantee incoming ingredients have never been in a truck with a peanut for example. We therefore recommend that you do not consume our Almond Butters if you suffer from a severe peanut allergy.

Peanut Butters: not suitable for peanut or tree nut allergy sufferers. 

Milk Chocolate Nut Butter Cups: not suitable for peanut and tree nut allergy sufferers. Contains milk and soya.

Dark Chocolate Nut Butter Cups: not suitable for peanut and tree nut allergy sufferers. Contains soya and may contain milk (while there is no milk in the recipe, milk products are handled in the factory).

Do you use palm oil in any of your products?

No! There is absolutely no palm oil in our nut butters or nut butter cups.

Why is palm oil bad? Unsustainable palm oil production has been responsible for huge amounts of deforestation in recent years, which has had severe consequences on both the environment and local communities. As well as this it is high in saturated fat, which we should avoid consuming too much of. Palm oil is traditionally added to nut butters to act as an emulsifier and thicken the consistency. We don't think nut butters need any added oils (nuts naturally have a high oil content), so we prefer to leave it out. This does mean sometimes our nut butters need a good stir, but we'll take that.

Are your products gluten or dairy free?

Nut butters (peanut and almond): despite the name, there is no actual dairy butter in nut butters! All of our nut butters are free from gluten and dairy.

Nut Butter Cups: all of our nut butter cups are gluten free.
Milk Chocolate - contains milk (not dairy free)
Dark Chocolate - may contain milk (not recommended for dairy allergy sufferers)

Are your products suitable for vegetarians / vegans?

All of our products are suitable for vegetarians and most are vegan friendly too. The only ones not suitable for vegans are:
Honey Almond Butter
Milk Chocolate Peanut Butter Cups

Do your products contain sugar?

Please see individual product pages for detailed ingredient and nutritional information.

Nut Butters:
Our Smooth Peanut, Crunchy Peanut, Smooth Almond and Crunchy Almond flavours contain no added sugar at all - just 99.6% nuts and a pinch of sea salt. (There is a small amount of naturally occurring sugar) Our nut butter 'blends' contain a range of added natural ingredients, including sweeteners like maple or agave syrup. We always test out loads of different recipes when making new flavours (it's a tough job!) and ultimately choose what we think will make the tastiest product.

Nut Butter Cups: Our nut butter cups are made using traditional chocolate so they do contain some cane sugar; however we have tried to keep this as low was we can, without compromising on taste. We haven't bulked the cups out with sugar (which can be done to make them cheaper), but have used just the right amount to ensure the chocolate has a distinctive rich, delicious taste. We have also added a dash of agave syrup to the nut butter filling, to balance out the flavours.

Why are your nut butters runny / oily?

As we don’t add any palm oil, our nut butters can be runnier than others you might be used to (we like to think of them as silky smooth). This is because we don’t add any palm oil, which some brands use as an emulsifier (to thicken up the nut butter and to stop the natural nut oils from separating). As a general rule, if a nut butter is slightly on the runny side with a bit of oil on top, it’s a sign that it’s natural and not packed with lots of unnecessary ingredients. Give it a good stir and you'll be good to go. 

The oil at the top of the jar is natural oil from the nuts that have separated over time. It is completely normal, just make sure you stir it all back in every time you use your nut butter.

Some of our flavoured nut butters contain coconut oil. If they are kept at a cold temperature the coconut oil can solidify at the top of the jar. Again, this is natural and just needs to be warmed slightly and stirred back in.

What are hi-oleic peanuts and why are they better?

Hi-oleic peanuts are a special variety of peanuts that are only grown in a few places around the world; we source ours from Argentina. We use these peanuts not only because they are naturally sweeter and more delicious than standard peanuts, but they actually also contain higher levels of mono-unsaturated fats (the ‘good’ kind of fat, which helps support normal cholesterol levels). In fact, hi-oleic peanuts contain around 30% more monounsaturated fats than regular peanuts, which puts them up there with other heart-healthy foods like avocados and olive oil.

Where do you source your chocolate from and what sort of chocolate is it?

We're really proud to source our chocolate directly from Luker Chocolate, a family-owned business in Colombia. Not only do we think their chocolate tastes the best, but Luker Chocolate also support local communities in Colombia by working directly with the farmers, investing in infrastructure, and running education programmes.  The chocolate we use is single-sourced from a region in Colombia called Necoli. Our dark chocolate is made from the Maranta cocoa bean and the milk chocolate is made from the Notra bean. Both have been chosen for their rich flavours that complement our nut butters perfectly. 


Learn more about our chocolate here.

What is soya lecithin and why do you use it?

Soya lecithin is used in our Nut Butter Cups. Soya lecithin is a natural stabiliser derived from the soya bean. It is often found in chocolate and is used to make the chocolate lovely and smooth. We trialled lots of different recipes for our nut butter cups and found that this one was by far the best. Our soya lecithin is non GMO (which is the same for all our ingredients for that matter).

Why are your products not organic?

It’s simple: the cost. We really want to make products that are as accessible as possible, and organic nuts would make our nut butters (and cups) much more expensive. Instead we focus on sourcing the highest quality nuts from select suppliers in Argentina and California, and ethical single-origin chocolate from Colombia.

Are your products free from genetically modified ingredients?

Yes. We don’t use any GMO ingredients in our products.

Where are your products made?

Nut Butters:
Our Almond Butters are made in the UK and our Peanut Butters are made in The Netherlands. 

Nut Butter Cups: 
We make our nut butter cups in an artisanal factory in the English countryside. They are true chocolate experts and as obsessed as us about making exceptionally tasty products.


Our HQ (The Nest) is in London.

How long do your products last for?

Nut Butters: once opened, we recommend consuming our nut butters within 3 months (easy!)

Nut Butter Cups: once a pack is opened, we recommend eating our nut butter cups within 3 days (we'll be highly impressed if they last longer than 3 minutes though!)


We recommend storing both in a cool, dry place out of direct sunlight.

Are your limited edition flavours ever coming back?

We love experimenting with new flavours, which is why we make our limited edition nut butters. Old flavours include: Chocolate Coconut Hazelnut Butter, Chocolate Orange Almond Butter, Cherry Bakewell Almond and Pumpkin Spice Almond Butter. Generally our limited edition flavours are around for about 9 months, before they are replaced with the next one. We don't plan to bring them back, but never say never! We love hearing which ones you like the best so do let us know and we'll keep this in mind when developing our new flavours.

Do you make cashew butter?

We used to make cashew butter but we discontinued this in 2017 to make way for other new products. We're always experimenting with new ingredients and flavours so keep an eye on our limited editions if you like something a bit different. 

Can dogs eat your peanut butter?

Dogs love peanut butter! In fact we get tagged in loads of photos of lucky pooches finishing off the jar. Our peanut butter is made only from peanuts and a small amount of sea salt, so it is safe for dogs to eat. Dogs should not eat peanut butter that contains xylitol (ours never do) or chocolate - so no nut butter cups for them!

I’m not happy with a product and would like to make a complaint; who should I speak to?

We’re really sorry to hear that you’re not satisfied with your Pip & Nut product. Please send us an email to thekernel@pipandnut.com with as much information as you can. Please include the batch code and Best Before Date, as well as photos, where possible so that we can investigate your complaint properly.

Peanut Butter vs. Almond Butter - what's the difference?

Well the fundamental difference is the nuts! Peanut butter is made from peanuts and almond butter from (yep, you guessed it) almonds. In our opinion both are equally delicious and here at The Nest we always have jars of every flavour open. Plain almond butter is a bit more savoury than plain peanut butter (because our peanuts are naturally sweeter, not because we add any sugar). From a nutritional perspective, there is a common perception that almond butter is the healthier choice as it is higher in mono-unsaturated fats, however as we use hi-oleic peanuts both our almond and peanut butters are a great source of mono-unsaturated fats. Both peanut and almond butters are also naturally high in fibre and a source of protein.

Is Peanut Butter / Almond Butter healthy?

Yep! Peanut and almond butters are a great addition to a healthy balanced diet. They are a source of natural protein and are high in fibre (which means they have more than 6g of fibre per 100g), so they're great for a happy gut. Nut butters are packed full of mono-unsaturated fats (the 'good' kind) so they're a great addition to breakfast on toast, porridge or in smoothies. We also love them as a healthy snack with rice cakes, apple slices, or straight from the spoon!

Packaging

Is your packaging recyclable?

Nut Butters:
Our jars and tubs are fully recyclable, excluding the seal on the jars. Unfortunately our squeeze pack foil is not currently recyclable. Please check with your local authority to confirm what plastic they collect, and make sure you rinse your empty jars/ tubs before putting them in the recycling bin so they are as clean as possible.

Nut Butter Cups:
At the moment our nut butter cup packaging is not recyclable. The main packet is made from a metalised foil and the cardboard tray inside has a plastic film on it which means it cannot be recycled. The outer boxes that the cups come in are both 100% recyclable cardboard. We use a metallic foil because this reduces the amount of oxygen that can get through the pack and help keeps our products fresh for as long as possible; this is especially important when it comes to chocolate. Unfortunately biodegradable, single-layer (recyclable) or paper-based wrappers are yet to offer sufficient protection for our products. However, we are keeping track of new materials as the come to market and hope that there will be a recyclable solution one day. The tray also has a thin layer of plastic on it for protection.

Does any of your packaging contain BPA (Bisphenol A)?

No, all of our packaging is BPA free.

Why do you use plastic jars / Do you have plans to move to glass jars?

At the moment our factories are glass-free sites, so we produce our nut butters in PET jars. PET is globally recognised as a safe, non-toxic, strong, lightweight material that is 100% recyclable.

We have recently transitioned our jars to rPET which uses 30% recycled plastic. This reduces the use of virgin plastic and supports a circular economy in creating demand for recycled content. In 2019 we have also transitioned to paper-based labels, which can be recycled. We are committed to treading as lightly as we can on the planet, so our packaging is something that we are constantly reviewing.

Online shop

Do you ship internationally?

Yes we do ship internationally to certain countries (shipping prices differ per country):
Belgium
Luxembourg
Netherlands
Germany
France
Monaco
Ireland
Denmark
Italy

If we don’t deliver to where you live, we recommend buying Pip & Nut from wiggle.com (they ship worldwide).

How can I track my parcel?

Our standard UK delivery is 3-4 working days. When you place your order you should receive a link which will let you track your order progress in the warehouse and through secured mail until it reaches the Royal Mail depot. When it is with Royal Mail it should generally be with you the next working day.
If you need a speedier option, we do have next day delivery.

How do I use a promo code?

If you have a promo code (lucky you!) you’ll be able to enter it at the checkout.

I want to change my order - what can I do?

Unfortunately you cannot amend your order once it has been placed. If you give us a call as soon as you can, we may be able to manually change it, if it has not yet been dispatched.

Can I return my Pip & Nut order and get a refund?

We really hope you love your order, but if for some reason you change your mind and want to send something back we will accept returns for up to 30 days. Providing we receive the product in its original condition, we'll issue you a full refund.

Stockists

Which shops can I find Pip & Nut in?

Lots! Enter your postcode into our store finder on the stockists page to find your local.

I have a shop/ cafe and I’m interested in stocking your products - how can I get more information?

We’d love to chat to you about stocking our products! Please send us an email at sales@pipandnut.com and someone from the sales team will get back to you.

Marketing / pr

Do you offer sponsorship, e.g. for athletes?

Unfortunately at the moment we don’t offer any sort of sponsorship.

I’m running an event and would like to speak to Pip & Nut about samples/ a pop-up, who shall I speak to?

Please send an email with as much information as you can to thekernel@pipandnut, and we’ll get back to you from there. Unfortunately we cannot support everyone, but we'll let you know either way.