Pip & Nut: FAQs

General

What is a nut butter cup?

Nut butter cups are our latest irresistible creation: delicious chocolate cups filled with our award-winning smooth nut butter. They're perfect for a 3pm treat or to hit that after dinner sweet spot.

Why did you decide to make nut butter cups?

For years people have asked us about nut butter cups, or tagged us in homemade versions using our nut butter, so we thought it was about time we made our own. We've spent the last five years perfecting our nut butter recipes, so for us it was a no brainer. Also, who doesn't love the combination of chocolate and nut butter?

Where are your nut butter cups made?

We make our nut butter cups in an artisinal factory in the English countryside. They are true chocolate experts and as obsessed as us about making exceptionally tasty products.

Where do you source your chocolate from and what sort of chocolate is it?

We're really proud to source our chocolate directly from Luker Chocolate, a family-owned business in Colombia. Not only do we think their chocolate tastes the best, but Luker Chocolate also support local communities in Colombia by working directly with the farmers, investing in infrastructure, and running education programmes. To read more about the great work they do, visit: http://thechocolatedream.co/necocl/dreams

The chocolate we use is single-sourced from a region in Colombia called Necoli. Our dark chocolate is made from the Maranta cocoa bean and the milk chocolate is made from the Notra bean. Both have been chosen for their rich flavours that complement our nut butters perfectly.

Do your nut butter cups contain palm oil?

No! As with out nut butters, our nut butter cups contain absolutely no palm oil. Palm oil production is a major cause of deforestation and we love trees (so do squirrels). We believe our products are much better off without it.

Do your nut butter cups contain sugar?

Our nut butter cups are made using traditional chocolate so they do contain some cane sugar; however we have tried to keep this as low was we can, without compromising on taste. We haven't bulked the cups out with sugar (which can be done to make them cheaper), but have used just the right amount to ensure the chocolate has a distinctive rich, delicious taste. We have also added a dash of agave syrup to the nut butter filling, to balance out the flavours.

How much fibre is in your nut butter cups?

Our dark chocolate cups are actually classed as 'high in fibre', which means they have more than 6g per 100g of fibre. Our milk chocolate cups have a little less, but are still a source of fibre with 3.8g per 100g.

Are your nut butter cups a source of protein?

No; while our peanut and almond butters are a natural source of protein, there is not enough of them in our cups for them to be called a source of protein.

What is soya lecithin and why do you use it?

Soya lecithin is a natural stabiliser derived from the soya bean. It is often found in chocolate and is used to make the chocolate lovely and smooth. We trialled lots of different recipes for our nut butter cups and found that this one was by far the best. Our soya lecithin is non GMO (which is the same for all our ingredients for that matter).

I have a nut allergy, can I eat your nut butter cups?

No, unfortunately our nut butter cups are not suitable for peanut or tree nut allergy sufferers.

Ingredients

I have a peanut allergy - can I eat your almond butters?

As of March 2018, all of our Almond Butters have been produced in a peanut-free factory. Whilst our Almond Butter factory can ensure that no peanuts are present on site, they can't guarantee incoming ingredients have never been in a truck with a peanut for example. We therefore recommend that you do not consume our Almond Butters if you suffer from a severe peanut allergy.

I have a tree nut allergy - can I eat your peanut butters?

Unfortunately our peanut butters are not suitable for peanut or tree nut allergy sufferers.

Do you use palm oil?

No, we are proud of the fact that we have never used palm oil in any of our products and we never will.

Why is palm oil bad?

Palm oil production is often unsustainable and has been responsible for huge amounts of deforestation in recent years, which has had severe consequences on both the environment and local communities. As well as this it is high in saturated fat, which we should avoid consuming too much of.
We don’t believe that palm oil is a necessary ingredient in peanut or almond butter, which is why we have never included it in any of our recipes.

What are hi-oleic peanuts and why are they better?

Hi-oleic peanuts are a special variety of peanuts that are only grown in a few places around the world; we source ours from Argentina. We use these peanuts not only because they are naturally sweeter and more delicious than standard peanuts, but they actually also contain higher levels of mono-unsaturated fats (the ‘good’ kind of fat, which helps support normal cholesterol levels). In fact, hi-oleic peanuts contain around 30% more monounsaturated fats than regular peanuts, which puts them up there with other heart-healthy foods like avocados and olive oil.

Do you add extra oil to your nut butters?

Nope! We use top quality nuts that naturally have a high oil content, which is why our nut butters are so glossy.

Are your nut butters gluten free?

Yes, our nut butters are gluten free.

Are your nut butters high in fibre?

Yes, all of our nut butters are classed as ‘high in fibre’, which means they have more than 6g of fibre per 100g.

Are your nut butters suitable for vegetarians / vegans?

All of our nut butters are vegan, other than our Honey Almond Butter (due to the Honey).

Why do you add salt?

We add just a pinch of sea salt (less than 0.5%) to our nut butters as we think it really adds to the flavour.

Why do you add agave syrup to some of your nut butters?

We add agave syrup to some of our blended nut butters, such as our Coconut Almond Butter and some Limited Editions, for the flavour. We have experimented with other natural sweeteners but we think the agave syrup tastes best.

Are your products free from genetically modified ingredients?

Yes. We don’t use any GMO ingredients in our products.

Are your products Kosher certified?

Our products are not Kosher certified.

Brand

Who is Pip?

Pip is the founder of Pip & Nut and she is completely obsessed with nut butter. You can read all about her journey and how she started the business in the 'About Us' section.

How can I find out more about Pip & Nut?

Visit our ‘About Us’ page to read all about who we are and what our values are. Want to talk more? Drop us an email thekernel@pipandnut.com and we’ll be happy to chat.

I want to work for Pip & Nut! How can I apply?

Great news! You can see our current vacancies in the 'About Us - Team' section of the website. We’re a small team but growing quickly. Can’t see a job for you but think you’d be a perfect fit here at The Nest? Send us your CV and a cover letter anyway and we’ll keep you in mind for future roles.

Product

How do you make your nut butters?

We gently roast our nuts and then grind them into a paste. Then we add a sprinkling of sea salt, and other natural ingredients if we’re making one of our flavour blends.

How should I eat my nut butter?

Where do we begin?! We love everything from spooning it straight out of the jar to swirling it on top of porridge or into a stir fry. Check out our recipe section for more inspiration.

Where are your products made?

Our Almond Butters are made in the UK and our Peanut Butters are made in The Netherlands.

Why are your nut butters runnier than others?

As we don’t add any palm oil, our nut butters can be runnier than others you might be used to (we like to think of them as silky smooth). This is because we don’t add any palm oil, which some brands use as an emulsifier (to thicken up the nut butter and to stop the natural nut oils from separating). As a general rule, if a nut butter is slightly on the runny side with a bit of oil on top, it’s a sign that it’s natural and not packed with lots of unnecessary ingredients.

Why is there a layer of oil at the top of the jar?

The oil at the top of the jar is natural oil from the nuts that have separated over time. It is completely normal, just make sure you stir it all back in every time you use your nut butter.

Why are there some white bits at the top of/ in my Coconut Almond Butter?

We use some coconut oil in our Coconut Almond Butter to give it a delicious coconutty flavour. Coconut oil solidifies when its cold, so occasionally you might see some white bits in your Coconut Almond Butter. This is perfectly fine – just stir them back in and store at room temperature.

How should I store my nut butter?

We recommend storing your nut butter in a cool, dry place. Some people like to keep theirs in the fridge to thicken it up; this is ok to do if you want to, just make sure you give it a really good stir before popping it in the fridge, especially if it contains coconut oil.

Why is your Almond Butter more expensive than your Peanut Butter?

Our almond butters are more expensive simply because almonds cost more for us to buy as an ingredient. We’ve always been committed to pricing our products as fairly as possible and making sure we’re giving you good value for money.

Why are your nut butters not organic?

It’s simple: the cost. We really want to make products that are as accessible as possible, and organic nuts would make our nut butters much more expensive. Instead we focus on sourcing the highest quality nuts from select suppliers in Argentina and California.

I’m not happy with a product and would like to make a complaint; who should I speak to?

We’re really sorry to hear that you’re not satisfied with your Pip & Nut product. Please send us an email to thekernel@pipandnut.com with as much information as you can. Please include the batch code and Best Before Date, as well as photos, where possible so that we can investigate your complaint properly.

Packaging

Is your packaging recyclable?

Our jars and tubs are fully recyclable, excluding the label and seal on the jars. Unfortunately our squeeze pack foil is not currently recyclable. Please check with your local authority to confirm what plastic they collect, and make sure you rinse your empty jars/ tubs before putting them in the recycling bin so they are as clean as possible.

At the moment our nut butter cup packaging is not recyclable. The main packet is made from a metalised foil and the cardboard tray inside has a plastic film on it which means it cannot be recycled. The outer boxes that the cups come in are both 100% recyclable cardboard.

We use a metallic foil because this reduces the amount of oxygen that can get through the pack and help keeps our products fresh for as long as possible; this is especially important when it comes to chocolate. Unfortunately biodegradable, single-layer (recyclable) or paper-based wrappers are yet to offer sufficient protection for our products. However, we are keeping track of new materials as the come to market and hope that there will be a recyclable solution one day. The tray also has a thin layer of plastic on it for protection.

Does any of your packaging contain BPA (Bisphenol A)?

No, all of our packaging is BPA free.

Why do you use plastic jars / Do you have plans to move to glass jars?

At the moment our factories are glass-free sites, so we produce our nut butters in PET jars. PET is globally recognised as a safe, non-toxic, strong, lightweight material that is 100% recyclable.

We are in the process of moving tour jars to rPET which uses 30% recycled plastic. This reduces the use of virgin plastic and supports a circular economy in creating demand for recycled content. We are also transitioning to paper-based, fully recyclable labels in 2019.

We are committed to treading as lightly as we can on the planet, so our packaging is something that we are constantly reviewing.

Online shop

Do you ship internationally?

Yes we do ship internationally to certain countries (shipping prices differ per country):
Belgium
Luxembourg
Netherlands
Germany
France
Monaco
Ireland
Denmark
Italy

If we don’t deliver to where you live, we recommend buying Pip & Nut from wiggle.com (they ship worldwide).

How can I track my parcel?

Our standard UK delivery is 3-4 working days. When you place your order you should receive a link which will let you track your order progress in the warehouse and through secured mail until it reaches the Royal Mail depot. When it is with Royal Mail it should generally be with you the next working day.
If you need a speedier option, we do have next day delivery.

How do I use a promo code?

If you have a promo code (lucky you!) you’ll be able to enter it at the checkout.

I want to change my order - what can I do?

Unfortunately you cannot amend your order once it has been placed. If you give us a call as soon as you can, we may be able to manually change it, if it has not yet been dispatched.

Can I return my Pip & Nut order and get a refund?

We really hope you love your order, but if for some reason you change your mind and want to send something back we will accept returns for up to 30 days. Providing we receive the product in its original condition, we'll issue you a full refund.

Stockists

Which shops can I find Pip & Nut in?

Lots! Enter your postcode into our store finder on the stockists page to find your local.

I have a shop/ cafe and I’m interested in stocking your products - how can I get more information?

We’d love to chat to you about stocking our products! Please send us an email at sales@pipandnut.com and someone from the sales team will get back to you.

Marketing / pr

Do you offer sponsorship, e.g. for athletes?

Unfortunately at the moment we don’t offer any sort of sponsorship.

I’m running an event and would like to speak to Pip & Nut about samples/ a pop-up, who shall I speak to?

Please send an email with as much information as you can to thekernel@pipandnut, and we’ll get back to you from there. Unfortunately we cannot support everyone, but we'll let you know either way.

What are the T&Cs for your tote bag promotion?

The totebag giveaway is running at select stores from 1st November 2019 while stocks last.
Participating stores will display messaging.
Any customer who purchases jar 225g, 400g, 450g, 1kg tub will receive 1 free totebag* after they purchase.
With this offer you can redeem 1 totebag per customer per day - even if more than one item is purchased.
There is limited squirrel stock of totebags. Once the totes have run out the offer ends. Please double check with store staff availability of tote before purchasing to avoid disappointment
The totebag must be claimed at the till at time of purchase - customers cannot claim totes after the purchase or by contacting Pip & Nut separately .
Pip & Nut and participating stores reserve the right to alter, amend or foreclose this promotion without prior notice in the event that unforeseen circumstances make this unavoidable