Pip & Nut: Delivery & Returns

Delivery

We offer two types of UK delivery:


We offer international delivery to the following countries. Please allow up to 10 working days for international delivery.

Belgium, Luxembourg, Netherlands, Germany, France, Monaco, Ireland, Denmark, Italy


While our couriers are usually very reliable at getting you your nut butter on time, there can be the occasional delay in the postal system. For this reason please allow up to 10 working days before a parcel can be deemed lost or delayed.


Returns

Not nuts for your nut butter? You can return a product for a full refund for up to 30 days after purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To return your product, you should mail your product to: 

Pip & Nut

Codestorm House

Walton Rd 

Portsmouth 

Hampshire

PO6 1TR


When returning an item please include the original packing slip where possible. If you don’t have this, please include a note with your order number - otherwise we will not be able to refund you!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are sending items over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at thekernel@pipandnut.com

Sale items 

Unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged.  If this is the case please email If you thekernel@pipandnut.com and we will help you from there.